At Castlemaine Boutique Accommodation, we are taking COVID-19 very seriously. Since March, we have implemented extra cleaning initiatives, on top of our already strict hygiene standards, to ensure all surfaces are sanitised, properties are thoroughly cleaned and our guests' details are recorded in compliance with the regulations outlined by the DHHS and the Victorian Government.
To give peace of mind when making bookings, we are also offering extra flexibility with reservations. We are changing our non-refundable booking policy to allow cancellations (and offer a credit for a future stay) or a date change if the booking needs to be cancelled due to COVID-19 or government restrictions around stopping the spread of the virus.
Please note, in the event of issuing a credit or a date change, some 3rd party booking sites may retain their service charge.